Refund Policy

1. Overview

At The Earth Edit, customer satisfaction is important to us. We strive to provide high-quality landscaping and outdoor services. If you are not fully satisfied with our work, we are committed to making it right.

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2. Service-Based Refunds

Because we provide custom, labor-based services, we generally do not offer cash refunds once a project has begun or been completed. However, we may offer:

 

• Revisions or touch-ups at no additional cost (within a reasonable timeframe)

• Partial refunds or discounts in rare cases, based on the nature of the concern and at our discretion

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3. Deposit & Cancellation Policy

• Deposits: Any deposits made to secure a service date are non-refundable, unless the cancellation is made at least 5 business days before the scheduled service.

• Cancellations: If you need to cancel or reschedule, please contact us as soon as possible. Cancellations made within 48 hours of the scheduled service may incur a cancellation fee.

 

4. Weather Delays

In the event of weather-related delays, services will be rescheduled at the earliest available date. No refunds will be issued for delays outside of our control.

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5. Products and Materials

If materials or products were purchased specifically for your project (e.g. soil, stone, plants), they are non-returnable and non-refundable once ordered or installed.

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6. How to Request a Refund or Revision

If you’re unhappy with the results of a service, please notify us within 3 business days of service completion. Contact us with:

 

• Your name

• The service date

• A description of the issue

• Photos (if applicable)

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We will review and respond within 5 business days.

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7. Contact Information

For refund-related inquiries, please contact:

 

The Earth Edit

Email: eartheditlandscape@gmail.com

Phone: (518) 488-8494